1. Complete precheck
Placemakr has every guest complete precheck so your arrival feels easy from the start. It gives our team time to prepare your space and make sure everything's ready when you walk in.
It only takes a few minutes and helps you settle in faster.
If precheck isn't completed before arrival, you will be required to stop by the front desk.
We will send you a unique link to complete precheck, however, you may also look it up below.
2. Wait for your unit information via text
If precheck has been completed prior to arrival day, expect a text from us at check-in time with your unit number and unique PIN code to access the building and your unit. No need to check-in at the front desk!
3. Head up to your unit
Head through the lobby towards the elevators and up to your unit floor. At your unit door, press the Yale logo to illuminate the numbers. Enter your pin followed by ✔️. The door will automatically lock behind you.
Arriving by foot or getting dropped off
Head to guest entrance, located at 322 W Commerce St. Use this link to navigate to our location on W Commerce St.

Parking
The Continental does not have parking. We recommend parking at the Inspire Downtown Parking Garage located at 100 N Santa Rosa St., just a 3 minute walk away. Here’s what you need to know:
You may also use SpotHero to find alternative parking options.
You’ll have a broom and dustpan, toilet paper, paper towels, dish soap, and laundry detergent, but you can add á la carte unit cleaning for $119/cleaning. Each unit is also equipped with a washer and dryer.
If you need extra towels or linens, please ask us.
We'll happily accept food and other deliveries at the front desk. For safety reasons, we don't allow deliveries up to guest floors.
Q: Does The Continental, powered by Placemakr allow pets?
A: Yes, pets are welcome. Please let us know before your arrival if you’re bringing a pet so we can prepare for them.
This property is dog-and-cat-friendly. We charge a non-refundable, one-time pet cleaning fee of $100 to cover the costs of special housekeeping. This helps ensure the safety and comfort of guests who stay in the room after you.
As a Placemakr guest, you agree to our terms and conditions, which include our pet policy. Please refer to the policy for specifics, including a fine for failure to declare a pet.
Q: Do you have a pack-n-play?
A: Yes! The Continental, powered by Placemakr is family-friendly. If you need a pack-n-play, please let us know before your arrival, and we’ll make sure you’re all squared away.
Q: Is there luggage storage on-site?
A: Yes, The Continental powered by Placemakr provides complimentary luggage storage. If you arrive early, we’re happy to offer free luggage storage until check-in time at 4 p.m. Placemakr is not responsible for lost or stolen property.
Q: Does Placemakr provide housekeeping for its guests?
A: We provide all the necessities to keep your room clean, including laundry (in-unit washer and dryer or complimentary on-site laundry facilities) and dishwashers. We do, however, offer à la carte cleaning for $119. Contact us to arrange for this service.
Q: Does The Continental, powered by Placemakr offer early check-in?
A: When available, we're happy to offer early check-in for an additional cost. Subject to availability. Please inquire with property.
Q: Does The Continental, powered by Placemakr offer late checkout?
When available, we are happy to offer late checkout for an additional cost. Subject to availability. Please inquire with property. Otherwise, checkout is at 11 a.m. to ensure we can prepare for future guests.
For non-prepaid reservations on our standard cancellation policy, your payment method on file will be charged the day before your arrival. If you need to update your payment method, please let us know. We do not accept cash or pre-paid credit cards.
Please refer to your confirmation email to review your cancellation policy. If you need to cancel or modify your stay and you booked directly through Placemakr.com or our team, please contact us. If you booked through a different site, such as Expedia or Airbnb, please contact that site directly to alter your stay.
As a guest of The Continental, powered by Placemakr, you agree to our full terms and conditions which include: