Frequently Asked Questions

For the best booking experience and the most competitive deals, visit placemakr.com/book.

If you are planning a large group or corporate booking, our sales team will be happy to assist you. Please contact them at sales@placemakr.com.

As long as you need. One night, one month, or more—our flexible living options are designed to adapt to your plans. You can even hop between cities or properties. It’s all part of the smarter way to stay.

Staying with us for a week or more? Save at least 15%

Staying with us for a month or more? Save at least 30%

Start your search at placemakr.com/book

Member pricing is our way of saying thanks. When you create a Placemakr account, you’ll unlock exclusive rates and offers available only to logged-in members. It’s free to join—and it pays to book smarter.

No surprise fees here. What you see is what you get.

Here’s what’s always included:

• High-speed Wi-Fi

• Full access to on-site amenities

• A stocked space with essentials—including kitchenware and in-unit or on-site laundry*

• Weekly housekeeping for stays of 10 nights or longer

Need extra cleanings? You can add à la carte service anytime for $119 per visit.

Parking is not included in the nightly rate, and availability varies by property. Be sure to check the property listing for details.

*Amenities vary by location. Check individual property pages for specifics.

Guests must be 21 or older to book and stay with us. Each room must have at least one guest who is 21+ for the duration of the stay. 

Plans changed? No problem. You can extend your stay by booking more dates on placemakr.com/book. You can also text us, stop by the front desk, or email hello@placemakr.com. We’ll help make it happen.

Need a receipt for your stay? Just log into your account at placemakr.com and head to your reservation details—your receipt is available to download anytime. If something looks off or you need a custom format, reach out to us directly through the site or at hello@placemakr.com. We’ve got you.

You can cancel anytime by logging into your account at placemakr.com. Head to your reservation details and select “Cancel Reservation.”

Just a heads up: Cancellation policies vary by property and rate type—including some non-refundable options—so be sure to check your confirmation email for the details that apply to your stay.

We understand that plans change. Reach out to the property directly or send us a note at hello@placemakr.com and we'll do our best to make it work. 

We want to make this right. Log into your account and head to your reservation details to download your current receipt. If anything looks off, you can contact us at hello@placemakr.com —we’ll take care of it.

We accept all major credit cards—including Visa, Mastercard, American Express, and Discover. You can also pay for your reservation online using Apple Pay or Google Pay.

Just a heads up: we don’t accept prepaid cards, gift cards, or virtual bank cards at this time. If you have any questions about payment, we're here to help.

We’re a cash-free operation. For a smooth, secure experience, we only accept major credit cards. Prepaid cards, gift cards, and virtual bank cards aren’t accepted either—but if you’ve got questions or need help with payment, just reach out. We’re happy to help.

Before you can receive check-in instructions (and unlock your door), you’ll need to:

• Log into your account at placemakr.com

• Verify your identity

• Confirm your reservation details

Once that’s done, we’ll send everything you need for a seamless arrival—including your digital access, if you’re staying at a contactless property.

Check-in begins at 4 PM local time at all Placemakr properties. You're welcome to arrive anytime after that. If you're planning to check in after 8 PM, we recommend giving us a heads up via your account, by text, or at hello@placemakr.com—we’ll make sure everything’s smooth for your arrival.

We’ll text and email you as soon as your apartment is ready—sometimes that’s even before 4 PM. You’ll get everything you need to check in as soon as your space is available and your pre-arrival steps are complete.

Guest verification is a quick, secure step that helps make your check-in seamless—no front desk lines, no last-minute paperwork. It’s how we confirm your ID and card on file ahead of time, so you can check in on your terms, at your pace.

It also helps us keep your reservation secure and every stay safe. Once you’re verified and approved, you’re good to go—at many of our properties, you can even skip the front desk completely and head straight to your apartment with a digital key.

Absolutely. Your security is a top priority. We partner with a trusted, industry-leading platform that securely handles the identity verification process. Our verification partner encrypts and stores all sensitive data—Placemakr doesn’t access, store, or sell your personal information, ever.

The process is designed to be safe, private, and seamless. It helps us ensure every reservation is valid and every guest is protected—without adding any friction to your stay. Once you’re verified, your data is protected and your check-in is smooth.

So you can focus on getting settled—not worrying about your info.

Many of our locations offer fully contactless check-in. That means no lines, no lobby waits. After completing verification, you’ll receive detailed instructions and digital access right to your phone. Arrive when you’re ready and walk straight into your apartment—it’s that simple.

No worries—we’ll help you get there. Just log into your account to finish verifying your ID. Until that step is complete, we won’t be able to release your apartment info or access credentials. Need help? Reach out via your account, or contact us directly. We’re here for you.

Some of our locations have front desk teams available to assist with in-person check-in or general questions. Others are fully contactless. Either way, we’ve designed the experience to be seamless, flexible, and tailored to your travel style.

Many of our locations offer fully contactless check-in. That means no lines, no lobby waits. After completing verification, you’ll receive detailed instructions and digital access right to your phone. Arrive when you’re ready and walk straight into your apartment—it’s that simple.

No worries—we’ll help you get there. Just log into your account to finish verifying your ID. Until that step is complete, we won’t be able to release your apartment info or access credentials. Need help? Reach out via your account, or contact us directly. We’re here for you.

Check-out is at 11 AM local time. If you need a bit more time, contact the front desk via text and let us know. Late check-out may be available for an additional fee, depending on availability.

Of course. You’re free to check out whenever you’re ready—just let us know through your guest portal or at the front desk so we can make sure everything’s wrapped up properly.

You’ll find our full terms and conditions here. They include everything from payment policies to cancellation windows and guest responsibilities. Need help interpreting something? We’re always a message away.

Some of our locations offer luggage storage either through the front desk or a secure drop area. Availability can vary by property, so it’s best to check with your location directly. If you're arriving early or leaving late, we’ll do our best to help make your transition smooth.

Yes—we’ve got families covered. Many of our properties can provide a Pack 'n Play upon request, free of charge. Availability is limited, so we recommend reaching out as early as possible to reserve one for your stay.

As our guest, you’ll have access to the on-site amenities available at your specific property—whether that’s a fitness center, rooftop lounge, coworking space, or community kitchen.

Amenity offerings and access can vary by location and by your reservation type, so we always recommend checking your property’s page or confirmation details for specifics. No matter where you stay, every Placemakr property is designed to help you live, work, relax, and stay well.

At most of our locations, yes! Placemakr is dog and cat friendly, with flexible policies designed to welcome your four-legged companions. Be sure to check the property details for any specific pet fees or restrictions.

Refer to Placemakr's general pet policy here.

Absolutely. Every unit comes fully furnished and thoughtfully equipped with the essentials—from chef-ready kitchens (yes, real pots and pans) to in-unit cleaning supplies like dish soap, paper towels, and laundry detergent. Just bring your favorite ingredients, and you're set.

We provide weekly housekeeping for all stays. If you’d like additional cleaning during your time with us, you can add it anytime for $119 per service.

If you stay with us for 10+ nights, weekly housekeeping is included.

Yes—our quiet hours typically run from 10PM to 7AM, so everyone can rest easy. We want every guest to feel at home, and that includes having a peaceful night’s sleep.

Quiet hour policies may vary slightly by location, so be sure to check your property's specific guidelines when booking or upon arrival. If you have any questions, our team is always happy to help.

Yes—all Placemakr properties have onsite team members available to support you during your stay. Staffed hours vary by location, so be sure to check with your specific property for details.

Need something outside of those hours? No problem. Our guest support team is available 24/7 by call, text, or email—whenever you need us.

You will! Each apartment is stocked with essentials like dish soap, paper towels, laundry detergent, and basic cleaning supplies so you can keep things fresh between housekeeping visits.